Your satisfaction is our priority! We want you to be completely happy with your purchase from Future Science. If for any reason you are not satisfied, we offer a hassle-free return process.
✅ Return Policy Overview
30-Day Return Guarantee
You may return most items within 30 days of delivery for a full refund or exchange. No questions asked!
📋 Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
Unused Condition – Item must be unused and in the same condition as received
Original Packaging – Must be in original, undamaged packaging
All Components – All parts, accessories, and manuals must be included
Proof of Purchase – Order confirmation or receipt required
🚫 Non-Returnable Items
The following items cannot be returned for hygiene and safety reasons:
- Opened Science Kits – Kits with broken seals or used materials
- Consumable Items – Items that have been used or consumed
- Gift Cards – Digital or physical gift cards
- Final Sale Items – Items marked as clearance or final sale
- Customized Products – Personalized or custom-made items
🔄 Return Process
Returning an item is easy! Just follow these steps:
Contact Us
Reach out to our customer service via phone or WhatsApp to initiate your return request.
Get Return Authorization
We will provide you with a Return Authorization Number (RAN) and return instructions.
Pack Securely
Pack the item securely in its original packaging to prevent damage during shipping.
Ship the Item
Send the package to the address provided. Keep your tracking number!
Receive Refund
Once inspected, your refund will be processed within 5-7 business days.
💰 Refunds
Refund Timeline
- Processing Time: 5-7 business days after receiving the returned item
- Credit Card Refunds: May take an additional 3-5 business days to appear on your statement
- Original Payment Method: Refunds are issued to the original payment method
Refund Amount
- Full Refund: Original product price (excluding shipping costs)
- Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error
- Return Shipping: Customer is responsible for return shipping costs
🔁 Exchanges
Need a different product or size? We are happy to help!
- Contact us to arrange an exchange
- Exchanges are subject to product availability
- Price differences will be charged or refunded accordingly
📦 Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We will arrange for a replacement or full refund at no additional cost.
📞 Contact Us
Need help with a return? Our team is here to assist:
- Phone: 02-500-9009
- WhatsApp: +972 53-902-1391
- Hours: Sunday – Thursday, 2:00 PM – 6:00 PM
Last updated: January 27, 2026